Understanding and Managing the Habits of Gossip

Art Dykstra, Timothy Williams and Elaine Porterfield

bring decades of experience in leadership
and conflict resolution to bear on gossip management in work
environments. They survey gossip’s facets and effects, and offer ways
to replace negative interactions with positive communication habits.
Best of all, the strategies they propose have been tested in real world
workplace conditions; and they work!

People will talk. It’s how they talk and what they talk about that
makes all the difference in a workplace. What you as a leader want is
to create a culture where coworkers support each other, focus on what
their teammates do well, and work together to implement strategies that
enhance productivity, helping your organization flourish on all levels.