Achieving Outcomes for People with Disabilities
"Written with gentle, practical, and frequently humorous insight that draws heavily from his tenure as president of Trinity Services, Art Dykstra provides both the philosophical underpinnings and the nuts-and-bolts steps that managers can take to keep their attention focused on the process for achieving the prize, which, thankfully, by his own admission, is never fully attainable." – Jerry Harvey, Ph.D., author of The Abilene Paradox How can leaders support and maintain the compassion and active involvement of those providing services alongside them? How can we achieve the best possible outcomes for persons with varying needs and abilities–persons who are pursuing individual goals? What type of learning, risk-taking, relationship-building, and personal responsibility are involved? Art Dykstra answers these questions with humor and deep insight. He demonstrates a focus that never wavers from the best possible outcomes for persons served by a human services organization. His strategies, which are based on a creative learning environment and a commitment to excellence, inspire, and energize employees. Art Dykstra is President and CEO of Trinity Services, Inc., recognized by the American Psychological Association for best practices in the Psychologically Healthy Workplace program.